e999 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to e999 ("we," "us," "our"), the operator of the online casino and sports betting platform available at e999.info. It explains how we collect, use, store, and protect the personal information of players who register and use e999, with particular relevance to users based in Pakistan.

We understand that Pakistani players are increasingly aware of their digital privacy rights and we want to be completely clear about how we handle your data. This policy is written in plain language — not in dense legal jargon — because we believe you deserve to understand exactly what you're agreeing to when you use e999.

By creating an account and using e999.info you agree to the collection and use of your information as described in this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you disagree with any part of this policy, please do not use the e999 platform.

e999 collects different categories of information depending on how you interact with the platform. Here is a clear breakdown of what we collect:

Identity and registration data:

• Full legal name as it appears on your CNIC or other valid identification
• Date of birth (used for age verification — e999 is strictly 18+ only)
• Mobile number and email address
• Residential address or city
• CNIC number or other government-issued ID details when verification is required

Financial data:

• Easypaisa, JazzCash, NayaPay, or SadaPay registered mobile number used for transactions
• Bank account number and title for IBFT transfers
• Visa/Mastercard last four digits and billing name (full card data is never stored by e999)
• Transaction history — deposits, withdrawals, and bet records on e999

Usage and technical data:

• IP address at the time of registration and login
• Device type, operating system, and browser version
• Pages visited, time spent, and features used on e999.info
• Login timestamps and session duration
• Betting and gaming activity logs

Communication data:

• Content of messages sent to e999 support via live chat, email, or WhatsApp
• Responses to surveys or feedback forms if you choose to participate

e999 collects your personal data through several channels:

• Registration form: When you create your e999 account you directly provide identity and contact information.
• Account activity: Deposits, withdrawals, bets placed, and games played are automatically recorded in your e999 account history.
• Identity verification: When you upload documents for KYC (Know Your Customer) verification, that documentation is processed by our verification partner.
• Payment processors: When you make a deposit or withdrawal through Easypaisa, JazzCash, or another method, the payment provider shares transaction confirmation data with e999.
• Cookies and technical tools: Our website uses cookies and analytics tools to collect technical and usage data automatically when you visit e999.info. See Section 8 for details.
• Support interactions: When you contact e999 support, information shared in those conversations is recorded and stored as part of your account record.

e999 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is exactly what we use your data for:

• Account management: To create, verify, and maintain your e999 account, including confirming your identity and age.
• Processing transactions: To process deposits and withdrawals via Pakistani payment methods and to maintain accurate account balance records.
• Delivering the service: To allow you to place bets, play games, access promotions, and use all features of the e999 platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct at e999.
• Customer support: To respond to your queries, resolve disputes, and improve the support experience.
• Legal compliance: To comply with applicable laws, including financial regulations and age verification requirements.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply responsible gaming tools when requested or required.
• Marketing communications: To send you relevant promotions and offers — only where you have not opted out and where we have a legitimate basis to do so.
• Platform improvement: To analyse how e999.info is used so we can improve the experience for Pakistani players.

e999 does not use your data for automated profiling that produces legally significant decisions about you without human oversight. We do not use your personal data to target you with third-party advertising outside of e999.info.

e999 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the betting and gaming services you have signed up for — account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable law, including age verification, anti-money laundering checks, and regulatory record-keeping.
• Legitimate interest: Processing for fraud prevention, platform security, and improving e999's services where our legitimate interests do not override your privacy rights.
• Consent: Marketing communications where you have given explicit opt-in consent. You may withdraw this consent at any time by unsubscribing or contacting support.

e999 does not sell your personal data to any third party. We do share your data with a limited set of trusted service providers and authorities where necessary to operate the platform and comply with our legal obligations:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard processing networks receive transaction data necessary to process your deposits and withdrawals.
• Identity verification partners: Third-party KYC and age verification providers process your identity documents to confirm eligibility to use e999. These providers are bound by strict data processing agreements.
• Game and platform providers: Our casino game and sports data providers may receive your player ID and bet/session data to deliver their services — they do not receive your identity or payment details.
• Customer support tools: Live chat, email, and ticketing platform providers that support our 24/7 customer service operations. These providers process communication data on our behalf under data processing agreements.
• Analytics providers: Website analytics services that receive anonymised or pseudonymised usage data to help us understand how e999.info performs. No personally identifying information is included in standard analytics reporting.
• Legal and regulatory authorities: Where required by law, court order, or legitimate regulatory request, e999 may disclose data to relevant Pakistani or international authorities. We will notify you of such disclosures where legally permitted to do so.

All third parties with whom e999 shares personal data are required to process it only for the purposes specified and to maintain appropriate security standards. We do not permit our service providers to use your data for their own marketing or commercial purposes.

Pakistani players rightly care about the security of their financial information, particularly given how central Easypaisa and JazzCash are to daily life. Here is exactly how e999 handles payment data:

e999 does not store full card numbers, CVV codes, or complete banking credentials on our own servers. When you enter card details for a deposit at e999, those details are transmitted directly to our payment processor's secure environment using tokenisation — what e999 retains is a transaction reference, not your raw card data.

For mobile wallet transactions via Easypaisa, JazzCash, NayaPay, or SadaPay, e999 stores your registered mobile number and the transaction reference provided by the payment provider. We do not have access to your wallet PIN or full account credentials.

Transaction history — the list of deposits and withdrawals you have made at e999 — is stored in your account for the life of the account and for a legally required period after account closure. This history is visible to you in your e999 Cashier at all times.

e999.info uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, remember your preferences, and understand how our site is used. Here is a breakdown of the types of cookies used at e999:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without ceasing to use e999.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and recent betting categories. These improve your experience on e999 without being strictly necessary.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors use e999.info — which pages are visited, how long sessions last, and where users exit. This data helps us improve the platform for Pakistani players.
• Marketing cookies: Used to show you relevant promotions on e999.info based on your activity. These are only activated where you have provided consent via our cookie preference tool.

You can manage your cookie preferences through the cookie settings available on e999.info or through your browser settings. Note that disabling functional or analytics cookies may affect your experience but will not prevent you from using the core betting and gaming features of e999.

e999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL encryption on all data transmissions between your device and e999 servers
• Encrypted storage of sensitive personal and financial data at rest using industry-standard encryption
• Two-factor authentication available for all e999 player accounts to add a second layer of login security
• Access controls — e999 staff access to personal data is restricted on a strict need-to-know basis with audit logging
• Regular security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited
• Incident response procedures — in the event of a data breach, e999 has defined procedures for containment, notification, and remediation

While e999 takes all reasonable steps to protect your data, no internet transmission or storage system is completely secure. If you have reason to believe that your e999 account has been compromised, please contact our support team immediately via live chat or at support@e999.info.

e999 retains your personal data for as long as it is necessary for the purposes described in this Privacy Policy and to comply with our legal obligations. Here are the general principles that govern our retention periods:

• Active account data: Retained for the full duration of your account being active on e999.
• Transaction and betting records: Retained for a minimum of five years after the transaction date to comply with financial record-keeping and anti-money laundering obligations.
• Identity verification documents: Retained for a minimum of five years after account closure or last transaction, in accordance with regulatory requirements.
• Support communication records: Retained for a period of up to three years after the conversation, to allow for dispute resolution and quality monitoring.
• Marketing consent records: Retained for as long as you hold an e999 account, or until you withdraw consent, whichever comes first.
• Self-exclusion records: Retained permanently to prevent re-registration by players who have requested permanent self-exclusion from e999.

When data is no longer required, e999 securely deletes or anonymises it so that it cannot be linked back to you as an individual.

As an e999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@e999.info — we aim to respond within 30 days.

e999 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and believe that a minor has registered on e999 or provided personal information to us, please contact us immediately at support@e999.info. We will investigate and take appropriate action, including closing the account and deleting the associated data.

e999 uses third-party age verification services as part of our account registration and withdrawal processes to detect and prevent underage access. If age verification cannot be completed satisfactorily, access to the account will be restricted until the matter is resolved.

e999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or an in-account notification before the changes come into effect.

The current version of the Privacy Policy, along with its effective date, is always available at e999.info/privacy-policy. Your continued use of e999 after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with changes, you should contact us to close your account before the new policy takes effect.

Minor, non-substantive changes (such as fixing typographical errors or clarifying existing language without changing its meaning) may be made without notice, though the updated date will be revised.

If you have any questions, concerns, or requests related to this Privacy Policy or the way e999 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

• Email (preferred for formal requests): support@e999.info — use the subject line "Privacy Enquiry" for fastest routing
• Live Chat: Available 24/7 on e999.info for general privacy questions
• WhatsApp & Telegram: Contact details displayed in the support section of your e999 account

e999 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days. For complex requests, we may request additional verification before proceeding.

This Privacy Policy was last reviewed and updated in January 2025. The governing language of this document is English. In the event of any translated version, the English original shall prevail.