e999 Terms and Conditions — What You Need to Know Before You Play

Welcome to e999. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," or "your") and e999 ("the Platform," "we," "us," or "our") governing access to and use of the website located at e999.info, including all products, services, games, and betting markets made available through it.

By accessing e999.info, registering an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the e999 platform.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and e999. In the event of any conflict between these documents, these Terms take precedence unless stated otherwise.

To register and use e999 you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. e999 operates a strict minimum age policy and reserves the right to request age verification documentation from any player at any time.
• You must be accessing the platform from a jurisdiction where online betting and gaming is not prohibited under local law. It is your responsibility to determine whether your use of e999 is lawful in your location.
• You must be acting as an individual on your own behalf — not as an agent, representative, or nominee for any third party.
• You must not be subject to any self-exclusion order, whether imposed by e999 or by any other gambling platform, that is currently in force.
• You must not be an employee, contractor, agent, or family member of an employee of e999 or any of its affiliated companies without prior written consent from e999 management.

e999 reserves the right to carry out identity, age, and source-of-funds verification checks at any point. Failure to satisfactorily complete verification may result in deposits being held and withdrawals being delayed until the process is complete.

Each individual is permitted to hold only one account on e999. Registering multiple accounts — whether under the same or different identities — is a violation of these Terms and will result in all associated accounts being permanently closed and balances being forfeited.

When registering at e999 you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, and contact details. You must update your account details promptly if any of this information changes. Providing false information is a material breach of these Terms.

You are responsible for maintaining the confidentiality of your e999 login credentials. You must not share your username or password with any other person. Any activity carried out through your account — whether authorised by you or not — is your responsibility. If you suspect unauthorised access to your e999 account, contact our support team immediately via live chat or email.

• Use a strong, unique password for your e999 account that is not used on any other platform.
• Enable two-factor authentication where available in your account settings.
• Never log in to e999 on a shared or public device without logging out completely afterwards.
• Do not respond to any communication claiming to be from e999 that asks for your password — e999 will never request your password by email or chat.

e999 accepts deposits in Pakistani Rupees (PKR) through the following payment methods:

• Easypaisa — instant mobile wallet transfer
• JazzCash — instant mobile wallet transfer
• NayaPay — instant mobile wallet transfer
• SadaPay — instant mobile wallet transfer
• Bank Transfer (IBFT) — standard interbank transfer, processing times may vary by bank
• Visa / Mastercard — debit or credit card issued by a Pakistani bank

All payment methods used on e999 must be registered in your own name. Deposits made from payment accounts that do not match your e999 account name may be declined or held pending verification. e999 does not accept third-party deposits under any circumstances.

Minimum deposit amounts, maximum deposit limits, and any applicable processing fees are displayed in the Cashier section of your e999 account and may change from time to time. Deposits are credited to your e999 balance as soon as the transaction is confirmed by the payment provider.

e999 does not store your full card or banking credentials. All payment processing is handled by certified third-party payment processors operating under current security standards. For mobile wallet deposits, no additional sensitive data beyond your registered mobile number is shared with e999.

You may request a withdrawal of funds from your e999 account at any time, subject to the conditions below. Withdrawals are processed to the same payment method used for the most recent qualifying deposit wherever technically possible, as a measure to prevent money laundering.

• Withdrawals must meet the minimum withdrawal threshold displayed in your e999 Cashier at the time of the request.
• Any active bonus funds subject to incomplete wagering requirements cannot be withdrawn until the requirement is met. Real-money balances are not affected by this restriction.
• e999 reserves the right to request identity and payment verification documentation before processing a withdrawal, particularly for first withdrawals or large amounts.
• Easypaisa and JazzCash withdrawals typically process within 5–20 minutes. Bank IBFT transfers may take up to 24 hours depending on your bank's processing schedule.
• There are no e999 platform fees on standard withdrawals. Your payment provider may apply their own fees separately.

e999 does not accept liability for delays caused by a player's payment provider. If a withdrawal does not arrive within the timeframe stated above, contact e999 support with your transaction reference and we will investigate promptly.

By placing a bet on e999 you accept the odds displayed at the time of bet placement. Once confirmed, a bet cannot be cancelled, changed, or reversed by the player except where e999 explicitly provides a cash-out facility for a specific market.

Settlement principles at e999:

• Bets are settled according to the official result as declared by the relevant governing body (e.g., PCB for PSL, relevant esports tournament organisers for esports markets).
• In the event that an official result is overturned after settlement, e999 reserves the right to reverse the settlement and apply the correct result, including recovering any incorrectly paid winnings.
• If a sporting event is abandoned, postponed, or not completed within a reasonable timeframe as defined by e999's sport-specific rules, bets will be voided and stakes returned to player balances.
• In-play bets accepted in error after an event has concluded, or where the bet's outcome was already determined at the time of placement, may be voided at e999's discretion.
• Obvious errors in odds — including but not limited to keying errors, feed errors, or clearly incorrect prices — may be corrected and affected bets voided or settled at the correct price. e999 will communicate such corrections to affected players.

Maximum payout limits per bet and per day apply at e999. Current limits are displayed in the relevant market information. Winnings above these limits will not be paid on a single bet even if the stake was accepted.

All casino games, live dealer tables, slots, and fishing games available on e999 operate using certified random number generation (RNG) or live-streamed real game mechanics supplied by our game providers. Game outcomes cannot be influenced or predicted by any player or by e999.

By participating in any casino game or fishing game on e999, you acknowledge that:

• All game results are determined by chance and independent of any prior result in the same game or session.
• The Return to Player (RTP) percentages for individual games are set by the game provider and represent theoretical long-run averages, not guaranteed returns per session.
• Progressive jackpots displayed in fishing games and slots represent live accumulated pool values and are correct at the time of display — they may change between the time you view them and the time you play.
• Attempting to exploit game bugs, glitches, or server timing vulnerabilities is strictly prohibited at e999 and will result in account suspension and forfeiture of any winnings obtained through exploitation.

Minimum and maximum bet sizes vary by game and are displayed within each game interface. Please check in-game limits before starting a session at e999.

e999 offers various promotional bonuses to both new and existing players from time to time. All bonuses are subject to the specific terms communicated at the time the offer is made. The general principles below apply to all e999 bonuses unless stated otherwise:

• Wagering requirements: Most bonuses at e999 come with a wagering requirement — a multiple of the bonus (and in some cases the deposit) that must be wagered before the bonus or winnings derived from it can be withdrawn. The applicable multiple is stated clearly in the promotion's individual terms.
• Game contributions: Different game types contribute different percentages toward meeting wagering requirements. Sports betting typically contributes 100%; casino slots may contribute 100%; live casino games and fishing games may contribute less. Check the specific promotion terms for contribution rates.
• Time limits: Bonuses and free bets expire within the timeframe stated in the promotional terms. Expired bonus funds are removed from your e999 balance without compensation.
• One bonus at a time: Players may only hold one active bonus at a time at e999 unless a promotion explicitly states otherwise.
• Abuse prevention: e999 monitors bonus redemptions for patterns consistent with abuse, including multi-accounting, matched betting at e999, and coordinated redemption. Players found to be abusing the bonus system will have bonuses forfeited and may have accounts suspended.

e999 reserves the right to amend, pause, or withdraw any promotional offer at any time with or without notice. Where a promotion is withdrawn mid-way, players who have already claimed it will be allowed to complete the existing terms in good faith.

e999 is committed to promoting responsible gaming among all its players. We believe that gaming and betting should be enjoyable leisure activities conducted within personal means. The following tools are available in every e999 account:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Once set, limits can be reduced immediately but can only be increased after a 24-hour cooling-off period.
• Session Time Reminders: Configure notifications that alert you when you have been active on e999 for a specified length of time.
• Cooling-Off Period: Temporarily restrict access to your e999 account for 24 hours, 7 days, or 30 days without closing it permanently.
• Self-Exclusion: Permanently or temporarily close your account. During self-exclusion, you will not be able to register a new account at e999 and all marketing communications will cease.

If you are concerned about your or someone else's gaming behaviour, please visit our Responsible Gaming page for detailed guidance, self-assessment tools, and links to professional support resources available in Pakistan.

e999 will never pressure a player who has chosen to use responsible gaming tools to reverse or remove those restrictions prematurely. Our support team is trained to handle sensitive responsible gaming conversations with discretion and care.

e999 reserves the right to suspend, restrict, or permanently close any account at any time if we have reasonable grounds to believe that any of the following have occurred:

• Breach of any provision of these Terms and Conditions
• Providing false or misleading information during registration or verification
• Age misrepresentation or use of the platform by a person under 18
• Operation of multiple accounts on e999
• Fraudulent activity, including unauthorised use of payment methods
• Collusion, match-fixing, or any form of corrupt activity in relation to bets placed
• Exploitation of software errors or bugs for financial gain
• Chargebacks or false payment disputes filed against e999
• Suspected money laundering or any activity contrary to applicable financial regulations

In cases of suspected fraud or money laundering, e999 may freeze account funds pending investigation and cooperate fully with relevant authorities. Real-money balances may be returned to verified players after investigation confirms no wrongdoing. Bonus balances and associated winnings will be forfeited in confirmed breach cases.

You may close your e999 account voluntarily at any time by contacting support. Any real-money balance at the time of closure will be returned via your registered payment method after standard verification.

e999 collects and processes personal data as described in detail in our Privacy Policy. By registering at e999 you consent to the collection and processing of your personal information for the purposes of account management, payment processing, identity verification, regulatory compliance, and the delivery of services.

e999 does not sell, rent, or share your personal data with third parties for marketing purposes without your consent. We do share data with payment processors, identity verification providers, and relevant regulatory authorities where required by law or by these Terms.

You have the right to request a copy of your personal data held by e999, to request corrections to inaccurate data, and to request deletion of data in circumstances where retention is no longer legally required. All such requests should be directed to support@e999.info.

All content on e999.info — including but not limited to the e999 brand name and logo, website design, text, graphics, software, game interfaces, and data feeds — is the intellectual property of e999 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use e999.info for your own personal, non-commercial betting and gaming purposes only. You must not copy, reproduce, distribute, publish, display, transmit, or create derivative works from any e999 content without explicit written permission from e999.

e999 is provided on an "as available" basis. While we make every reasonable effort to ensure the platform is accessible and functioning at all times, we do not guarantee uninterrupted access and are not liable for any losses resulting from scheduled or unscheduled maintenance, technical failures, or third-party service disruptions beyond our control.

To the maximum extent permitted by applicable law, e999's liability to any player for any claim arising from the use of e999.info is limited to the amount deposited by that player in the 30 days preceding the claim. e999 is not liable for indirect, incidental, consequential, or punitive damages of any kind.

Nothing in these Terms limits e999's liability in cases of fraud, wilful misconduct, or any other matter that cannot be excluded under applicable law.

e999 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or an in-account notification at least 7 days before the change takes effect, except in cases where immediate changes are required by law or to protect the security of the platform.

The current version of the Terms — including the effective date — is always accessible on this page at e999.info/terms-conditions. Your continued use of the e999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept a change, you should close your account before the effective date.

If you have any questions about these Terms and Conditions, or if you would like to raise a dispute, complaint, or responsible gaming concern, please contact the e999 support team through any of the following channels:

• Live Chat: Available 24/7 on e999.info
• Email: support@e999.info
• WhatsApp & Telegram: Numbers and handles displayed in the support section of your e999 account

e999 aims to acknowledge all formal complaints within 24 hours and to resolve them within 7 business days. Complex cases involving investigation may take longer — we will keep you updated on progress.

These Terms and Conditions were last updated in January 2025 and supersede all previous versions. The language governing these Terms is English. In the event of any translation, the English version shall prevail.